You are not the only one having issues with your phone if you are having them. Even a brand new phone is susceptible to a wide variety of unforeseen problems due to the sheer number of moving parts. Problems with the product itself, damage to the device itself, theft, or simply misplacing the phone are all possibilities. However, this is the reason why people get insurance policies.
How exactly does one go about submitting a claim for a phone insurance policy through Verizon Wireless? Who should you talk to and what should you anticipate happening during the process? We provide explanations for all of this and more.
Which business does your wireless service provider contract with to offer coverage?
If you purchased phone insurance from Verizon Wireless, the coverage was provided by a third-party vendor known as Asurion. You can begin the process of filing a claim for phone insurance on their website.
What different sorts of damages are covered by an insurance claim?
You have the legal right to make a claim for compensation for any damages that are caused by an event that is covered by your insurance policy. The answer to this question is determined by the kind of insurance policy that you have acquired via Asurion. When you submit a claim for your phone’s insurance with Verizon Wireless, you need to check that the damages, no matter what they are, fall within the scope of your insurance policy.
When assessing the kind of damages for which you can file a claim, it is important to pay attention to the type of policy you have chosen, what is covered for your specific equipment under the terms of that policy, and how much your deductible is.
Your monthly payment, sometimes known as your “premium,” is determined by you, just like it is with every other type of insurance policy. The larger your monthly premium, the less you’ll have to pay toward your deductible. When you make a claim on your insurance policy, you will be required to pay a certain amount of money known as the deductible first. Your insurance policy will then cover the remaining costs.
For instance, if you have a new phone that is experiencing an unexpected product failure and you pay a premium of $12 per month with a deductible of $100, when you file a phone insurance claim for Verizon Wireless phones, you would be required to pay that $100 deductible before Asurion would give you a new phone that could be worth much more depending on the phone you have. This scenario is based on the assumption that you pay a premium of $12 per month with a deductible of $100.
How can you even begin to make a claim?
The process of filing a claim is simplified by Asurion. Before you begin the claim process, double check that you have all of the information necessary, including specifics about your broken or misplaced item and your personal details pertaining to your Verizon Wireless account. It is possible that your claim will be approved right away, but it is also possible that it will take a few days to be examined, in which case you may be called for more information.
If you send in your device to be repaired or give information on where your replacement device (or check) should be mailed, you can anticipate paying your service fee or deductible after filing a phone insurance claim for Verizon Wireless through Asurion and it being covered under your insurance policy. If this is the case, you can then send in your device to be repaired.
If your claim has been granted for a replacement device or if you need to mail a device in to a service centre for repairs, they will ask for your mailing address and they are unable to ship to PO Boxes. If your claim has been approved, they will ask for your shipping address. If your claim is accepted between Monday and Thursday, you can anticipate receiving the replacement gadget the next business day. If it is authorised on a Friday or Saturday, you can anticipate receiving a replacement device the following Monday if it is shipped out. Claims that are validated during the course of Saturday night and Sunday will result in the shipment of a replacement device the following Tuesday.
What steps should you take if your claim is being rejected by the wireless carrier or the insurance company?
Other alternatives available to you include taking your dispute to consumer arbitration or to small claims court if your insurance company or telecommunications provider rejects your claim.
We at Fairshake are able to assist you in submitting a claim. You should not assume that you are out of alternative options simply because you have been rejected. Consumer arbitration is a process that is quick and easy, in addition to being fair, and it can help you receive the conversation you deserve. Take a look at some of our past achievements.
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